May 04, 2020

Dear Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the
last few months, and all of us are looking forward to resuming our normal habits and routines. While many
things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits
to our office. Our infection control processes are made so that when you receive care, it’s both safe and
comfortable. We want to tell you about the infection control procedures we follow in our practice to keep
patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the
U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health
Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new
rulings or guidance that may be issued. We do this to make sure that our infection control procedures are
current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect
our patients and staff. For example:

• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our waiting room will no longer offer magazines, coffee & cookies and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

Even though we legally could re-open on May 1st, we are not going to. The reason for this decision is to
protect our patients and our staff. We will still continue to see emergency patients until further notice. When
we are ready to re-open, Lupita will call and schedule your appointments.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we
take to keep you, and every patient, safe in our practice. Thank you for being our patient. We value your trust
and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
Washington Square Dental